Thursday, April 17, 2008

(Answer) Sysprep - Msoobe.exe - Application Error The exception unknown software exception

Found the answer at Microsoft's Site, not really a fix and I lost my only good image. but it at least explains the reason.

Operating Systems:
Windows XP Professional

Symptoms:
After running sysprep, upon reboot the operating system reports that there
is an application error with msoobe.exe and another message comes up after
that saying that the system is not fully installed, please run setup again.
The system then reboots after clicking on OK for these messages. Clicking
on Cancel does not change anything.

Other Identifying Issues:
Msoobe.exe - Application Error "The exception unknown software exception
(0xc06d007e) occured in the application at location 0x7c812a5b."
Windows Message - "The system is not fully installed. Please run setup
again"

Cause(s):
WMP 11 (Windows Media Player 11) has issues with sysprep.
Fix / Workaround:
- Windows Media Player 11 has an issue which causes the installation to
completely fail and crash if 'sysprep' is used after your installation.
Completely uninstall Windows Media Player 11 before using sysprep.

Additional Information:
The latest version of sysprep was tried when troubleshooting this error and
the incident still occured. The only thing that worked was to uninstall
Windows Media Player 11 before using sysprep.

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